Are Your Customers Happy?

We all know that customer retention means more revenue... But when was the last time you considered optimizing your customer service program?

Doug Rice lets readers in on the magic of one popular brand's approach with the "12 Most Caffeinated Customer Service Lessons from Starbucks" via 12Most.com.  We think the best aspect of the brand's customer service team includes the focus on quality and consistency for customers.

What do you enjoy most or least when you step into Starbucks for coffee?